Refund policy

 

RETURN & REFUND POLICY

 


Adore You


Last updated: October 20, 2025

 

 

 

1. OVERVIEW

 


At Adore You, customer satisfaction is important to us.

Please read this Return & Refund Policy carefully before placing an order.


By purchasing from our website, you agree to the terms outlined below.

 

 

 

2. NON-RETURNABLE ITEMS

 


Due to hygiene and safety reasons, all cosmetic and wellness products that have been opened or used are non-returnable and non-refundable.


This policy is strictly enforced and complies with industry standards for cosmetic products.

 

 

 

3. DAMAGED OR DEFECTIVE ITEMS

 


If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.


To process your request, you must provide:

 

  • Your order number

  • Clear photos of the damaged or incorrect item

  • Photos of the packaging if applicable

 


Once reviewed and approved, we will offer one of the following solutions at our discretion:

 

  • Replacement of the item

  • Refund (full or partial)

  • Store credit

 


Claims submitted after 48 hours may not be eligible for resolution.

 

 

 

4. LOST PACKAGES

 


If your package appears to be lost in transit, please contact our support team.


We will investigate the issue with the carrier and provide an appropriate solution once the investigation is completed.


Adore You is not responsible for delays or losses caused by shipping carriers beyond our control, but we will assist you in resolving the issue whenever possible.

 

 

 

5. INCORRECT SHIPPING ADDRESS

 


Customers are responsible for providing a complete and accurate shipping address at checkout.


Orders returned due to an incorrect or incomplete address are not eligible for a refund.


Reshipment may be arranged once additional shipping fees are paid by the customer.

 

 

 

6. REFUNDS (IF APPLICABLE)

 


If a refund is approved, it will be processed to the original payment method.


Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.


Shipping fees are non-refundable.

 

 

 

7. CHARGEBACKS & PAYMENT DISPUTES

 


Customers are encouraged to contact Adore You support before initiating a chargeback or payment dispute.


Unauthorized chargebacks or disputes without prior contact may result in the denial of future orders.

 

 

 

8. INTERNATIONAL ORDERS & CUSTOMS FEES

 


Customs duties, import taxes, or local fees imposed by destination countries are the responsibility of the customer and are non-refundable.


Refunds will not be issued for orders refused due to customs fees.

 

 

 

9. RETURN SHIPPING ADDRESS (IF APPROVED)

 


Any return must be approved by our customer support team before being sent back.


Approved returns must be shipped to:


Adore You – Olem Partners Limited

Unit B6, 12th Floor, Wing Wah Building

No. 677 King’s Road, Quarry Bay

Hong Kong


Return shipping costs are the responsibility of the customer unless otherwise stated.

 

 

 

10. CONTACT INFORMATION

 


For any questions regarding returns or refunds, please contact us at:


contact@adoreyou.com