Shipping policy

 

SHIPPING POLICY

 


Adore You


Last updated: October 20, 2025

 

 

 

1. ORDER PROCESSING TIME

 


All orders are processed within 48 business hours, excluding weekends and public holidays.


Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.


Please note that processing time is separate from delivery time.

 

 

 

2. ESTIMATED DELIVERY TIMES

 


Estimated delivery times depend on the destination country and are provided as a guideline only:

 

  • United States: 7–9 business days

  • Canada: 6–10 business days

  • United Kingdom, Australia & New Zealand: 6–10 business days

  • Rest of the World: 7–12 business days

 


Delivery times may vary due to customs clearance, carrier delays, weather conditions, or other factors beyond our control.

 

 

 

3. SHIPPING FEES

 


Shipping fees are calculated automatically at checkout.

 

  • United States

    Free standard shipping on orders over $65 USD

    Otherwise: $3.90 USD

  • Canada

    Free shipping on orders over $90 USD

    Otherwise: $3.90 USD

  • United Kingdom, Australia, New Zealand & Rest of the World

    Free shipping on orders over $120 USD

    Otherwise: $5.90 USD

 

 

 

 

4. SHIPPING CARRIERS

 


We work with trusted international logistics partners such as UPS, FedEx, DHL, and USPS, depending on the destination and shipping method.


Carrier selection is determined automatically to ensure the best delivery experience.

 

 

 

5. ORDER TRACKING

 


Once your order has been shipped, you will receive a tracking link by email.


If you did not receive your tracking email or cannot locate your tracking information, please contact our support team at contact@adoreyou.com.

 

 

 

6. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

 


Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate.


If a package is returned due to an incorrect or incomplete address, a reshipment can be arranged once additional shipping costs are paid by the customer.

 

 

 

7. LOST OR DAMAGED PACKAGES

 


If your order arrives damaged or appears to be lost, please contact us within 48 hours of delivery with:

 

  • Your order number

  • Clear photos of the damaged package or product

 


We will investigate the issue and assist you as quickly as possible.

 

 

 

8. INTERNATIONAL SHIPPING & CUSTOMS

 


Adore You ships internationally from Hong Kong.


International shipments may be subject to customs duties, import taxes, or local fees imposed by the destination country.


These charges are the sole responsibility of the customer and are non-refundable.

 

 

 

9. RETURN SHIPPING ADDRESS

 


Adore You – Olem Partners Limited

Unit B6, 12th Floor, Wing Wah Building

No. 677 King’s Road, Quarry Bay

Hong Kong

 

 

 

10. CUSTOMER SUPPORT

 


For any questions regarding shipping, delivery, or order tracking, please contact us at:


contact@adoreyou.com